Shipping & Delivery Policy

Last Updated: 11-Sep-2026

Pacific Computer is committed to delivering your products safely and within the estimated delivery timeline shown during the ordering process.

1. Order Processing

Orders are normally processed within 24–48 business hours after successful order confirmation and payment verification.

Certain products may require additional processing time due to availability, configuration, OEM procurement or other factors.

The applicable processing or dispatch timeline may be mentioned on the product page.

2. Delivery Timeline

Estimated delivery generally depends on:

• Customer location
• Product availability
• Courier service
• Shipping method selected
• Product size and weight
• Remote-area delivery conditions

The estimated delivery date shown during checkout is indicative and may change due to circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.

Free shipping may be available on selected products, locations or order values as specified on the website.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Name
• House/Building number
• Street/Area
• City
• State
• PIN Code
• Contact number

Pacific Computer will not be responsible for delays or failed delivery resulting from incorrect or incomplete address information.

5. Shipment Tracking

Where tracking is available, customers may receive shipment tracking information through email, SMS, WhatsApp or other available communication channels.

6. Damaged Package

Customers are advised to inspect the external condition of the package at the time of delivery.

If a package appears visibly damaged, tampered with or opened, please:

1. Take photographs/videos of the package.
2. Note the issue with the delivery executive where possible.
3. Contact Pacific Computer as soon as possible.

Additional evidence may be requested to process a claim.

7. Delivery Delays

Delivery may be delayed because of circumstances including courier disruptions, weather, natural events, public holidays, strikes, technical issues, incorrect addresses or other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers in tracking delayed shipments.

8. Undelivered Orders

If a shipment is returned to us because of an incorrect address, repeated delivery failure, refusal to accept delivery or other customer-related reasons, additional shipping charges may apply for re-dispatch.

9. Contact

For shipping-related questions:

Pacific Computer
Email: info@pacificcomputer.in
Phone/WhatsApp: +91 9891475934

Cancellation & Refund Policy

Last Updated: 11-Sep-2026

1. Order Cancellation

Customers may request cancellation of an order by contacting Pacific Computer as soon as possible.

Cancellation requests received before dispatch may generally be processed subject to order status and product availability.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.

2. Cancellation by Pacific Computer

We may cancel an order in circumstances including:

• Product becoming unavailable
• Incorrect product or pricing information
• Payment verification failure
• Suspected fraudulent activity
• Shipping restrictions
• Technical errors
• Other legitimate business reasons

If payment has already been received for a cancelled order, the eligible amount will be refunded using the applicable refund method.

3. Refunds

Where a refund is approved, the refund amount and method will depend on the circumstances of the order and applicable payment method.

Refunds may be processed to the original payment method wherever possible.

4. Refund Processing Time

After a refund is approved, the amount may take approximately 5–10 business days to appear in the customer’s account, depending on the payment gateway, bank or financial institution.

5. Non-Refundable Charges

Certain charges, including shipping, transaction or other service charges, may be non-refundable where applicable and where permitted.

Any applicable deductions will be communicated to the customer.

6. Failed or Duplicate Payments

If a payment is deducted but the order is not successfully created, the customer should contact us with the transaction details.

Duplicate payments identified and verified by us will be processed for refund.

7. Contact Us

For cancellation or refund assistance:

Pacific Computer
Email: info@pacificcomputer.in
Phone/WhatsApp: +91 9891475934