Cancellation & Refund Policy

Last Updated: 11/Sep/2026

At Pacific Computer, we aim to provide a transparent and convenient purchasing experience. This policy explains the conditions applicable to order cancellation, refunds and payment-related issues.

1. Cancellation Before Dispatch

Customers may contact Pacific Computer to request cancellation before an order is dispatched.

Where cancellation is possible, the eligible amount will be refunded according to the payment method and applicable terms.

2. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

Depending on the product and shipment status, the customer may be required to receive the product and initiate an eligible return request.

3. Products Procured Specifically for an Order

Certain products may be specially procured, configured or ordered from the manufacturer/supplier after receiving the customer’s order.

Such products may have different cancellation conditions, which may be communicated to the customer before or after order confirmation as applicable.

4. Customised or Configured Products

Products that have been specifically configured, assembled, upgraded or customised according to customer requirements may not be eligible for cancellation or return except where required by applicable law or where the product is defective, damaged or incorrectly supplied.

5. Refund Due to Product Unavailability

If Pacific Computer is unable to fulfil a confirmed prepaid order because the product is unavailable, we may cancel the order and initiate an applicable refund.

6. Refund Due to Order Cancellation

Where a cancellation is approved, the eligible refund will generally be processed to the original payment method.

The time taken for the amount to appear in the customer’s account depends on the payment gateway, bank or financial institution.

7. Failed Transactions

If money has been deducted from your account but the order was not successfully created, please contact us with the transaction details.

After verification, any eligible amount will be processed according to the applicable payment gateway/banking process.

8. Duplicate Payments

If the same order has been paid for more than once and the duplicate transaction is verified, the additional eligible payment will be refunded.

9. Refund Processing Time

After approval, refunds are generally initiated within 5 business days.

The final credit time may vary depending on the payment gateway, bank or card issuer.

10. Return-Based Refunds

Where a refund is issued after an approved product return, the product may first be inspected and verified.

The refund will be processed after completion of the applicable return/inspection procedure.

11. Shipping Charges

Shipping charges may or may not be refundable depending on the reason for cancellation/return and the applicable product policy.

Any applicable deduction will be communicated to the customer.

12. How to Request Cancellation or Refund

Please contact:

Pacific Computer
Email: info@pacificcomputer.in
Phone/WhatsApp: +91 9891475934

Please include:

• Order number
• Customer name
• Registered mobile number
• Product name
• Reason for cancellation/refund
• Payment reference, where applicable

13. Policy Changes

Pacific Computer may update this policy from time to time. The latest version published on this website will apply to future orders, subject to applicable law.

14. Contact Information

Pacific Computer
Address: G-9, Vardhaman Mall, Sector 19, Old Faridabad, Faridabad, Haryana-121002
Email: info@pacificcomputer.in
Phone: +91 9891475934
Website: pacificcomputer.in