Return & Replacement Policy

Last Updated: 11-Sep-2026

Pacific Computer aims to ensure that customers receive the correct products in good condition.

This Return & Replacement Policy explains when a product may be eligible for return or replacement.

1. Return/Replacement Period

Eligible products may be requested for return or replacement within 5 days from the date of delivery.

The applicable return period may vary depending on the product category and manufacturer policy.

The product listing may specify category-specific return or replacement conditions.

2. Eligible Reasons

A return or replacement request may be considered in cases such as:

• Wrong product received
• Product received in damaged condition
• Missing parts or accessories
• Manufacturing defect
• Product not matching the ordered specification
• Other eligible issues specified on the product listing

3. Product Condition

For a return to be accepted, the product should generally be:

• Unused, where applicable
• In original condition
• Accompanied by original packaging
• Accompanied by accessories, manuals and other included items
• Accompanied by invoice/order details

Products that have been physically damaged, improperly installed, modified or misused may not qualify for return or replacement.

4. Electronics and IT Products

For computer, laptops, motherboards, UPS systems, storage devices, peripherals and other electronics, customers should not attempt unauthorised repair, modification or component replacement before contacting Pacific Computer.

Such actions may affect manufacturer or seller warranty eligibility.

5. Damaged Products

If a product arrives physically damaged, please contact us as soon as possible and provide:

• Order number
• Product details
• Photographs
• Unboxing video, where available
• Photographs of the shipping package and label

Additional information may be requested for verification.

6. Wrong Product

If you receive a product different from the product ordered, please contact us with the order number and relevant photographs.

After verification, we may arrange an eligible replacement or other appropriate resolution.

7. Defective Products

Some products may be covered directly by the manufacturer’s warranty rather than a seller return.

In such cases, Pacific Computer may assist the customer in contacting the authorised service centre or manufacturer according to the applicable warranty terms.

8. Non-Returnable Situations

Returns may not be accepted where applicable for:

• Products damaged after delivery due to misuse
• Physical damage caused by the customer
• Unauthorised modification or repair
• Missing accessories or components
• Software/product keys that have been activated, where applicable
• Products returned without required accessories or packaging
• Products outside the applicable return period
• Products specifically marked as non-returnable

9. Return Shipping

Where a return/replacement is approved because of an error attributable to Pacific Computer or a verified manufacturing/quality issue, applicable return shipping may be arranged according to our process.

For other approved returns, shipping costs may be borne by the customer where applicable.

10. Inspection

All return or replacement requests may be subject to verification and inspection.

Approval is not automatic merely because a request is submitted.

11. Refund Instead of Replacement

If a replacement is not available, Pacific Computer may offer an eligible refund or another appropriate resolution.

12. Contact Us

To initiate a return or replacement request:

Pacific Computer
Email: info@pacificcomputer.in
Phone/WhatsApp: +91 9891475934
Order Number: Please mention your order number in all communications.